Privacy and data protection
When you sign up to our email mailing list, we will use your email address to send you email newsletters. We send around ten to twelve newsletters per year, and they include information about forthcoming events, reviews of past events and recent work, helpful resources, news about our organisation and other information in line with our aims and objectives. Each email includes an unsubscribe link and you can unsubscribe from future emails with immediate effect.
Personal data breaches will be recorded and reported to the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk of adversely affecting your rights and freedoms, we will also inform you.
Your information is stored and processed by GDPR-compliant hosts and services: Our charity host, Inn Churches is the Data Controller, whilst Ben Clymo t/a Bromeliad Services, VTS Hosting Ltd, Gmail / Google and MailChimp act as data processors. If you make an online donation, your data is processed by Everyday Hero Ltd, and purchases from one of our online shops are processed by PayPal Services.
If you would like to see a full copy of your stored personal data, please contact us on firstname.lastname@example.org. We aim to respond within four weeks. You can view or change the data held on our mailing list instantly using the ‘Update your preferences’ link at the bottom of each of our email newsletters.
If you would like to delete your data, please contact us on email@example.com. We aim to respond within four weeks. You can also unsubscribe from our email newsletter using the ‘Unsubscribe’ link at the bottom of each of our email newsletters.
Cookies are small text files which are stored in your web browser and allow websites to recognise you, to make your next visit easier and the service more useful to you. Cookies can be “session” (deleted when you close your web browser) or “persistent” (stored for a longer period of time) cookies.
When you use and access our website, we may place a number of cookies files in your web browser. We use both session and persistent cookies to enable certain functions of the service, to provide analytics and to store your preferences. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts. In addition to our own cookies, we may also use third party cookies to report usage statistics.
You can learn more about cookies at www.allaboutcookies.org.
Please note that an order is not accepted until the product is despatched to you. We reserve the right to cancel your order until that point if product is unavailable or for other reasons beyond our control.
Tickets and digital downloads will be delivered electronically to the email address provided when you order, on completion of your order. Because of this, the usual 14 day cancellation period does not apply and you may not cancel your order once placed. By placing an order for tickets or digital downloads you waive the right to cancel your order.
Physical product will be despatched by Royal Mail within 14 days of completing your order, although we aim for your order to be delivered sooner than this.
Refund and cancellation policy
For orders of physical product, you may cancel your order up to 14 days after your order is delivered, without needing a reason (although we’d be grateful to know why). You will be responsible for returning the product to us in good condition (and at your own cost). Your order will then be refunded in full, including the cost of the original delivery to you. To cancel your order, please contact us on firstname.lastname@example.org.
Prices can be found on each product or event page. Delivery for physical product will be added at the checkout stage before you confirm your order.
Our contact details
You can find our address and contact information at the bottom of every page, or you can email us on email@example.com.